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Rules and conditions of electronic and paper ticket refund

Air tickets can be refunded within the air ticket validity period of 1-12 months, depending on the rules of the fare set in the air ticket.

Money paid for the air ticket shall be refunded to the person specified in such ticket or to the person having purchased such ticket,   upon producing documents certifying his/her identity and the ticket purchase:

- at the place of ticket purchase,
- in any «Nordavia - Regional Airlines» sales office,  
- as an exception, in offices of “Nordavia – regional airlines” authorized agencies, upon the preliminary consent of the Airline.

Passengers are not allowed to cancel or change details of bookings with issued tickets by phone.

Amount of refunded money  

Amount of money refunded for an unused or partly used air ticket shall be calculated in compliance with the corresponding fare rules and instructions of «Nordavia - Regional Airlines». 

Forced air ticket refund

     In compliance with the acting «Nordavia» rules of passengers, baggage and cargoes transportation, ticket refund shall be considered forced, provided the Carrier:

  • cancelled or delayed the flight on which the passenger had a booked seat;
  • failed to land the aircraft at the airport of destination stated at the ticket;
  • failed to provide the passenger with a seat on the flight, date or with class of service stated at the air ticket; failed to transport the passenger from the airport of transfer on the flight stated at the air ticket as the result of delay or cancellation of the flight bringing the passenger to the airport of transfer;
  • refund of tickets subject to illness/death of passengers or their family members (husband, wife, children (incl. adopted), parents, sisters, brothers, grandparents, grandchildren, parents-in-law, sons-in-law or daughters-in-law) accompanying them on the flight (provided an official document is produces) shall be considered forced.

Amount of money refunded for forced refusal of the flight shall de calculated in accordance with the following:

  • Unused tickets shall be refunded in the full amount;
  • Partly used tickets shall be refunded in the amount of cost of the unused part of transportation. 

Amount of money refunded for voluntary ticket refund upon notification of «Nordavia - Regional Airlines» on that fact not later than 24 hours departure of the flight shall be calculated in the following way:

  • Unused tickets shall be refunded in the full amount;
  • Partly used tickets shall be refunded in the amount of the total cost of transportation (money paid for the air ticket) with the deduction of the cost of fulfilled part of transportation (including all fees and charges for this part of transportation).

Air ticket shall not be valid for transportation or refund with an unused flight coupon if the subsequent flight coupons have been used. Flight coupons shall be accepted for refund in their direct sequence from the point of origin irrespective of the applied fare.

In case of voluntary ticket refund upon notification of «Nordavia - Regional Airlines» on that fact in less than 24 hours before departure of the flight (from the airport of departure, transfer or stoppage) the Airline shall retain a fine, the amount of which shall not exceed 25% from the air ticket price (in case of unused ticket) or from the unfulfilled part of transportation (in case of partly used ticket). The Airline shall charge passengers for voluntary refunds.

How to Get Refund of Air Tickets Purchased in  «Nordavia - Regional Airlines» Own Sales Offices.

In case an electronic ticket has been purchased by a person not involved in transportation, money for the ticket shall be refunded only to the sponsor, provided an identification document is produced.

A person, who has purchased an air ticket for a person / persons other than himself / herself (sponsor) reserves the right to ask «Nordavia - Regional Airlines» to specify in the ticket name of the person who shall get refund for the unused ticket(s).

Refund policy for e-tickets booked and paid on-line.

To refund air ticket you need to fill in the application form.

Pay your attention!

  • If your ticket was paid by card or by Yandex.Money, the money will be returned to the account at Yandex. Money or the card from which the ticket was paid before. In this case money will be returned within 10 banking days from the moment of receiving the application.
  • If your ticket was paid by QIWI or RAPIDA(SVYAZNOY,EVROSET) you need to fill the application form and write your account details for refund. In this case money will be returned within 30 banking days from the moment of receiving the application. The application should be filled by the passenger who is the owner of the account.
  • If it is not a one-way ticket you cannot refund the part of it before your flight. It is possible to refund the whole ticket with all destinations.
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