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If a passenger receives damaged baggage after the flight, he/she shall turn to the Airline’s service agent and file a report on baggage damage, which shall be signed by the passenger receiving such baggage, shift supervisor of the airport and representative of «Nordavia - RA». The report shall be filed at once, before the passenger leaves the territory of the airport.
If a passenger receives damaged baggage after the flight, he/she shall send the Airline a written complaint at once, but not later than 7 days after damaged baggage receipt. In case of excessive time of baggage delivery such complaint shall be sent within 21 days from the moment of the baggage receipt by the passenger.